This incident is considered resolved as of 1:30 PM ET. Catalog feeds and sends are functioning as expected. The team will continue monitoring processing times to ensure all systems remain stable.
Posted Aug 29, 2025 - 14:06 EDT
Monitoring
Our Engineering Team has implemented a fix and is seeing positive results. We are actively monitoring to confirm the issue is fully resolved for all impacted clients. It was discovered that the incident primarily affected clients with feeds scheduled to process at the top of the hour. Due to processing times, we expect to confirm within the next hour whether the issue is fully mitigated. We will continue to provide updates as soon as additional information becomes available.
Posted Aug 29, 2025 - 12:57 EDT
Identified
We have identified the underlying issue and our team is working on a solution.
Posted Aug 29, 2025 - 10:51 EDT
Investigating
We are currently investigating an issue with a drop in catalog email sends impacting 95% of Shopify Feed integration clients starting August 25th at 8:25 Eastern (estimated). Our team is actively working to identify the root cause and will provide updates here as we learn more.