This incident has been resolved and Behavioral sends are working as expected. Thank you for your patience while our team worked to fully resolve this issue.
Posted Sep 09, 2025 - 20:40 EDT
Update
We are continuing to monitor for any further issues.
Posted Sep 09, 2025 - 20:39 EDT
Monitoring
A fix has been deployed and we are monitoring the result. The fix is looking promising and the team is working to replay sends.
Posted Sep 09, 2025 - 17:07 EDT
Identified
The team has identified the root cause and is working to mitigate as soon as possible. The estimated start of the issue occurred September 9th, 2025 2:15 ET. We will post updates as we learn more.
Posted Sep 09, 2025 - 16:39 EDT
Investigating
We are currently investigating an issue with a drop in behavioral text and email sends.
Posted Sep 09, 2025 - 16:30 EDT
This incident affected: Email (Behavioral Email) and Text (Behavioral Text).