AI Abandonment Sends Lost

Incident Report for Wunderkind

Resolved

Timeframe: Feb 5, 2026 1:57 p.m. - 5:09 a.m. EST

Summary
- On Thursday, 5 February at approximately 1:57 pm ET, a deployment caused a loss of AI Abandonment sends
- The issue was mitigated on 5 February at 5:09 pm ET by rolling back the deployment.

Impact
- A portion of abandonment sends were not delivered during the incident window.

Next Steps
- We are implementing additional safeguards and conducting a postmortem to prevent this issue from recurring.

Posted Feb 05, 2026 - 13:57 EST