Resolved -
This incident has been resolved and Behavioral sends are working as expected. Thank you for your patience while our team worked to fully resolve this issue.
Sep 9, 20:40 EDT
Update -
We are continuing to monitor for any further issues.
Sep 9, 20:39 EDT
Monitoring -
A fix has been deployed and we are monitoring the result. The fix is looking promising and the team is working to replay sends.
Sep 9, 17:07 EDT
Identified -
The team has identified the root cause and is working to mitigate as soon as possible. The estimated start of the issue occurred September 9th, 2025 2:15 ET. We will post updates as we learn more.
Sep 9, 16:39 EDT
Investigating -
We are currently investigating an issue with a drop in behavioral text and email sends.
Sep 9, 16:30 EDT